Need help with a booking, payment or invoice? Prodigia customer support is available before and after your experience.
Contact us
Email bonjour@prodigiamassage.com. To protect your information, share only what is necessary for your request and never send full payment-card details by email.
What we can help with
- availability, booking and appointment confirmation;
- questions about a payment or deposit;
- invoice requests or billing-information corrections;
- booking changes or cancellations;
- refund enquiries or payment disputes;
- complaints and post-service follow-up.
Information to include
Please provide your name, the scheduled or completed service date, the service location and a clear description of your request. For payment-related enquiries, include only the payment date, amount and, where necessary, the final four digits of the payment method.
Cancellations and refunds
Rules governing cancellations, rescheduling, deposits and refunds are set out in our Terms and Conditions. Each request is reviewed against the booking concerned and the terms accepted when it was confirmed.
Data protection
Information sent to customer support is used to answer your request, manage the contractual relationship and meet applicable accounting or legal obligations. Read our Data Protection Policy.
